Company Information

Head Office map
Active Communication Company Limited International House, Cray Avenue Orpington, Kent BR5 3RS
TEL: 0333 900 0101

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Service & Support

Active Communication Company Limited (ACCL) provides professional support to clients that invest in a Free Space Optic (FSO) Laser Link solution. From our Headquarters in Orpington Kent, we are ideally situated to cover inner London and the surrounding regions.

Reducing the risk of Laser Head breakdown is critical, if production downtime significantly affects business operations. ACCL offers preventive maintenance, for new and existing customers.

Should a Laser Link encounter problems, we resolve issues in a swift, efficient manner. We keep clients informed of progress at all times.

ACCL’s standard, support contracts are agreed for a 1 to 3-year period, with scheduled visits programmed twice a year. During these inspections our technicians service all equipment. Contracted clients also benefit from our 24-hour call-out service.

Our Support Team have developed a strong reputation for their proactive, professional approach. In this department the needs of the customer always come first.

Equipment installed by ACCL is backed with a top quality manufacturer’s warranty. Added to this installation work is covered by our Customer Pledge. This means we do not raise an invoice until a customer is fully satisfied with the product and installation services.

If you are interested in a Laser Link solution you need the insurance of a support package following an installation. Customers that select ACCL do so in the knowledge they have empowered the experts.

To discuss our Support Services simply contact our Helpdesk on 0333 900 0101.

Support Team at ACCL